Thank you for visiting and shopping at www.urbanvillahome.com.
(Urban Villa). Following are the terms and conditions that constitute our Shipping Policy.Global Shipping Policy
Shipment processing time
- All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
- Shipping charges for your order will be calculated and displayed at checkout depending on your location and the type of shipping selected based on available options at the time.
- Express delivery is only available in limited pin codes, we are working to expand the list of serviceable pin codes for express delivery and will be updating the same regularly.
- Delivery delays can occasionally occur and you can reach out to firstname.lastname@example.org to enquire about the status of your order. Please give 48 hrs during normal BWD (Business Working Days – Mon to Fri, 10AM – 5PM IST) for us to get back to you.
- www.urbanvillahome.com (Urban Villa) currently only ships to addresses within the Indian Sub-Continent and any orders outside India cannot be accepted at this time.
- Please note that currently, we do NOT ship to PO Boxes or APO/FPO addresses and any orders with these addresses may be cancelled at any time due to non-serviceability.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties and Taxes
www.urbanvillahome.com (Urban Villa) ships the product with a fully furnished GST Invoice in line with the statutory requirements to execute this sale – any local taxes, levies, or other charges applicable on your order is not the responsibility of the website and/or its subsidiaries, partners, parent company or representatives. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes except GST, etc.).
- We do our best to ensure that all packages are well packaged with the required protective layers based on the products purchased to ensure the items are delivered to you intact and without any damage.
- However in the rare case that there are still any damages of the same, please do get in touch with us with images of the product and original packaging as delivered to you. Kindly note that you would be required to file a claim with the shipping partner for transit damages, meanwhile we will do our best to resolve your issue in any way necessary to ensure your experience on the delivery does not taint your experience of our products or services.